Reproof annually to maintain water-resistance (or more frequently if a heavy user). Reproofing spray is available here.

Spot-clean with a damp clean cloth.

For stubborn marks use light soapy water. Air dry away from heaters and the sun. 

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Machine washing is only an option for certain items that are Sage Green or Black and are without leather and do not have yellow lining. Reproofing will be neccessary after the bag has air-dried, to return water-resistance.

Please contact us if unsure of the best treatment for you bag, and we'll give you the best advice.

If your bag is in need of repair due to use, love and the general wear+tear of life — great! We absolutely love that you want to extend the life of your bag.

As of 1 Oct 2025, we are no longer able to offer in-house repairs. However, we are very happy to recommend and sell the neccessary materials needed to repair your bag. We recommend contacting local cobblers for repairs as they have the appropriate machines and skills for working with heavyweight materials.

MANUFACTURING DEFECTS

If for any reason, your bag is not performing as it should due to manufacturing defect, we will (of course!) repair your bag as quickly as possible at no cost to you. If you feel this is the case, please email us with photos to explain your situation.