Delivery + Returns
We've chosen DPD and Royal Mail to deliver all parcels, locally and internationally.
If you selected tracking (which is strongly recommended), a tracking number will be supplied when your parcel has been dispatched, letting you follow its every step from our door to yours.
UK — next day delivery, from time of dispatch
EU — 2-8 working days, from time of dispatch
USA — 3-6 working days, from time of dispatch
International (outside EU) — 3-8 working days from time of dispatch
We want you to absolutely love the items you own. This includes the products we make. We'll even cover the return cost for UK orders.
So, if you're less than delighted, please return your purchase in unused condition (as good as you got it, for the next owner to love) in its original packaging within 30 days of delivery.
Once we've received your original purchase, we'll review it. If it looks good enough to sell to the next customer, we will happily refund you the balance of the original receipt, excluding shipping.
Our bags are made in limited numbers. So as much as we’d like to offer exchanges, these will only be possible if we happen to have a different colour available.