Delivery, Duties + Returns
UK deliveries are shipped using Royal Mail's Special Delivery service.
International deliveries are shipped using DHL and Royal Mail.
Your tracking number will be supplied when your parcel has been dispatched, letting you follow its every step from our door to yours.
For certain countries, tracking is not available, though you will still be notified of the date it is shipped.
Free delivery for orders over £150
Free delivery for orders over £250 (excluding related import duties)
UK — next day delivery, from time of dispatch
EU — 2-8 working days, from time of dispatch
USA — 3-6 working days, from time of dispatch
Rest of World — 3-8 working days from time of dispatch
We do not keep any customs or duties from your purchases to the EU, and so it is likely EU customers will need to pay these fees before the parcel can be delivered. Most frustratingly, we are unable to offer an idea of how much the fees may be.
We want you to absolutely love the items you own. This includes the products we make. We'll even cover the return cost for UK orders.
So, if you're less than delighted, please return your purchase in unused condition (as good as you got it, for the next owner to love) in its original packaging within 30 days of delivery.
Once we've received your original purchase, we'll review it. If it looks good enough to sell to the next customer, we will happily refund you the balance of the original receipt, excluding shipping.
Our bags are made in limited numbers. So as much as we’d like to offer exchanges, these will only be possible if the desired item is in stock.