Yes!

We are keen to ensure you have this bag as long as possible, and enjoy using it as much as possible. And just like boots or a car, maintenance will be needed to ensure longevity.

Any necessary repair will be covered for the first two years of use. After two years, we'll very happily make any repair — even from standard wear-and-tear — for a nominal fee.

Please see our Repairs page for more information, or to begin your request.

We recommend spot cleaning with a clean damp cloth for all Baxley bags.

Two of our newer fabrics, in Sage Green and Black (and without any leather) are machine-washable, though they require reproofing after wash. Please contact us if unsure.

If an item is marked as in stock, it is shipped within 2 days of order being placed.

UK orders are sent via next day mail using Royal Mail.

International orders normally arrive 3-5 days of shipping, using Royal Mail or DHL. Tracking information is emailed to you once the carrier has control of your parcel. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our studio, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our studio. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Yes, we ship to countries in the EU. However, please note that you WILL need to pay duties to the shipping handler before your bag can be delivered. We are unfortunately unable to determine how much these duties will be; the larger the purchase the larger the duty.

As long as your order hasn't shipped, it's always worth asking and we'll do our best to help. Changes to orders from our Special Runs section (limited editions, small runs, etc) may not be possible, eg, if we are cutting the fabric to order.

You will receive an email notification with all tracking information as soon as your parcel is collected by the carrier.

Shipping is free for UK orders over £150 and for international orders over £200. A voucher is like all other payments, and so delivery charges may be required dependent on the total spend.

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• ShopPay, Apple Pay

Please note that your billing address must match the address on your credit card statement.

We are happy to receive any unused bags in pristine, re-saleable condition within 1 month of purchase.

We will cover return shipping for UK customers. Please email orders@baxleygoods.com to arrange this.

While we are happy to receive returns from international customers, we are unable to cover this cost. We advise that you mark your package ‘returned goods’ to avoid further duties. We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we can't accept responsibility for items that fail to arrive to us. Please email orders@baxleygoods.com so we are aware your parcel is arriving.

We are happy to receive any unused bags in pristine, re-saleable condition within 1 month of purchase.

We will cover return shipping for UK customers. Please email orders@baxleygoods.com to arrange this.

While we are happy to receive returns from international customers, we are unable to cover this cost. We advise that you mark your package ‘returned goods’ to avoid further duties. We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we can't accept responsibility for items that fail to arrive to us. Please email orders@baxleygoods.com so we are aware your parcel is arriving.